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How minang303 Handles Your Personal Data

Your account data belongs to you, and we want you to know exactly how we collect it, what we do with it, and how you can change or remove it.

DANA, OVO, GoPay wallet data protectedAccount access logs kept securelyYour right to request data deletionNo data sold to third partiesContact us anytime for data queries
minang303 How minang303 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email at our dedicated privacy address, or through our 24-hour messaging channel. We aim to acknowledge every data request within one business day and complete straightforward requests — such as confirming what wallet data we store — within a short processing window. Players in Bandung and across Indonesia can use any of these channels without needing to call a local

Live Chat Open the chat icon inside your account dashboard. Describe your data query and our team connects you to the privacy handling desk directly.
Email Support Send your request to our privacy contact email. Include your account username and the specific data point you want reviewed, corrected, or removed.
Messaging Channel Our 24-hour messaging channel is available for account and data queries. Response times vary, but privacy requests are flagged as priority in the queue.
HOW WE PROTECT IT

Data Handling, Cookies, Retention and Security

We use a combination of technical and procedural controls to keep your account data secure. Encryption is applied to stored payment identifiers and login credentials. Session tokens expire after inactivity so your account does not remain open on a shared device. We review our data retention schedules periodically — data that is no longer needed for legal or operational reasons is deleted on a defined cycle, not kept indefinitely. Cookies on the platform track session state and basic navigation; they do not track you across unrelated websites.

Encrypted Storage

Your DANA, OVO, and GoPay wallet identifiers are stored in encrypted form. No payment reference is ever held in plain text inside our systems.

Cookie Use

We use session cookies to keep you logged in during your visit and functional cookies to remember your preferred language. No cross-site tracking cookies are placed.

Data Retention

Account records are kept for as long as your account is active plus the period required under applicable local law. After that, records are permanently deleted.

Access Controls

Only authorised internal staff with a documented need can view account-level data. Access logs are maintained and reviewed as part of our internal security process.

Your Privacy Questions Answered

These are the questions we hear most often about account data, cookies, wallet records and your rights under this policy. If your question is not here, reach us through live chat or email and we will respond directly.

We store your registration details, session logs, and the e-wallet identifiers you use — such as your DANA or OVO account reference. We do not store full payment credentials.

Yes. Send a request through live chat or our privacy email with your account username. We will confirm what data we hold and share it in a readable format within our processing window.

Contact our support team through live chat or email and specify what you want removed. Deletion requests for closed accounts are processed in line with applicable local law requirements.

We do not sell or share your DANA, GoPay, or OVO wallet data with advertisers. Any third-party service provider we use is bound contractually to the same data standards we apply.

We use session and functional cookies only. You can adjust cookie settings in your browser at any time. Disabling session cookies may affect how your account login behaves.

After account closure, we retain records only for the period required under applicable local law. Once that period ends, records are permanently deleted from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.