Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for using minang303, including how your account is opened and maintained, how payments via DANA, OVO, and GoPay are processed, and what you can expect from us in return.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal and verification stepsAccount suspension conditionsApplicable law and jurisdiction
minang303 Terms and Conditions That Govern Your Account
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, reach out directly. Our support team handles account and policy queries through the channels below. For wallet-specific questions — such as a DANA deposit that did not clear or an OVO withdrawal that is pending verification — include your transaction reference when you write in so we can resolve it without back-and-forth.

Live Chat Open the chat widget from any page on minang303. Describe your query and reference your account ID for faster resolution during policy disputes.
Email Support Send a detailed message to our support address. Attach any relevant transaction screenshots from your DANA, OVO, or GoPay app to speed up the review.
Account Help Portal Log in and navigate to Account Help for step-by-step guidance on term-related issues, including withdrawal holds and wallet verification requests.
HOW WE UPHOLD THIS

Account Security and Policy Commitments

Our obligations under these terms are not one-sided. Here is how minang303 handles the areas that matter most to your account — data handling, security, payment integrity, and access to your own records. Each item below reflects a concrete practice, not a statement of intent.

Account Data Handling

Your personal details are used only to operate your account and process payments through DANA, OVO, or GoPay. We do not sell account data to third parties.

Session and Cookie Use

We use session cookies to keep you logged in and to remember wallet preferences. You can clear cookies at any time, though this will require you to log in again.

Wallet Verification Steps

Before a first withdrawal clears, your registered wallet — DANA, OVO, or GoPay — must match the name on your account. This step protects against misdirected payouts.

Requesting Your Records

You may ask us for a summary of your account activity at any time via the Account Help portal. We aim to respond to such requests within the timeframe stated in current policy.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice. If your question is not here, contact us through live chat or the Account Help portal.

Access depends on whether local law in your region permits it. We serve eligible regions in Indonesia, but you are responsible for confirming that use is lawful where you are located.

We may suspend or close your account without prior notice if a breach is confirmed. Any pending balance will be reviewed according to the withdrawal policy before a final decision is made.

Yes, in part. Our terms cover how we handle wallet-linked transactions on our side. Each wallet provider's own terms also apply independently to how funds move within their system.

We update the revision date at the top of this page whenever a material change is made. Continuing to use your account after that date means you accept the updated version.

Yes. Log in, go to Account Help, and submit a data request. We will respond within the timeframe set out in our current data-handling policy, usually noted there.

A hold usually means your registered wallet name does not yet match your account record. Update your wallet details — DANA, OVO, or GoPay — through Account Help, then contact support with your transaction reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.